Refund Policy

Last updated: April 23, 2026

We want you to be satisfied with Subpath. If you're not happy for any reason, contact us at [email protected] and we'll make it right.

Monthly Subscriptions

Subpath operates on a monthly subscription basis. You may cancel your subscription at any time from the billing portal. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service until that date.

We do not provide prorated refunds for partial months when you cancel mid-cycle. Your access continues until the end of the period you've already paid for.

Refund Eligibility

We will issue a full refund in the following cases:

You were charged after canceling your subscription due to a billing error.
You experienced a service outage that rendered the Service unusable for more than 24 consecutive hours and you contacted us during that period.
You were charged for a plan you did not subscribe to due to a technical error on our end.

How to Request a Refund

To request a refund, email us at [email protected] within 7 days of the charge with:

Your account email address.
The date and amount of the charge.
A brief description of the reason for the refund request.

We will review your request and respond within 3 business days. Approved refunds are processed through Paddle, our payment processor, and may take 5-10 business days to appear on your statement.

Disputes

If you believe a charge was made in error and we have not resolved it to your satisfaction, you may contact Paddle directly as our Merchant of Record, or initiate a dispute through your payment provider. We encourage you to contact us first at [email protected]. Most issues can be resolved quickly.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact

For any billing or refund questions, reach us at [email protected].